About our Pastured Meats
Ordering and Delivery
Have a question we didn't answer here? Please contact us by email at firstname.lastname@example.org or phone: 888-790-5781. We'd love to hear from you!
Is the meat fresh or frozen?
Your meat will arrive frozen. Since we freeze our meat immediately, it is much fresher than most frozen meat you find in a store. The professional chefs who shop with us prefer our frozen meat to anything else available fresh.
Is Grow and Behold meat "organic"? What's the difference between 'pastured' and 'organic'?
It's better than organic! Certification doesn't always mean everything you want it to mean; for example, USDA organic standards allow chickens to be raised in near total confinement and fed nothing but organic corn and still be called "free-range organic." Those practices are unacceptable to us: we want the animals to be outside and enjoy life in their natural setting. Our kosher pastured meats are all raised outdoors on pasture, with plenty of room to move around, forage and otherwise express their natural tendencies.
Do I need to cook pastured meat any differently?
In general, you can follow your favorite recipes for all our products. For our dark meat chicken, we recommend cooking at a lower temperature and with a little more liquid, for a longer time. (Since the birds actually move around, the leg fibers benefit from slightly longer cooking time to soften up.) Otherwise, since our pastured meats have so much flavor, you may find yourself grilling a steak or roasting a chicken with nothing but salt, pepper and olive oil so you can really enjoy the taste of the meat itself -- no complicated sauces needed.
Why is your beef fed grain during the last few months before slaughter?
Although it's the topic of much press and conversation, feeding grain to cattle is not always a bad thing. Feeding cattle only grain makes them sick, which is the practice on large feedlots. We abhor the practices of these large feedlots, where overcrowded, malnourished cattle are routinely fed antibiotics to help them put on weight for slaughter as quickly as possible. However, cattle naturally eat grain in their diets (grass seeds are grains), and people have been feeding animals limited amounts of grain for milenia to produce flavorful, well-marbled meat (see Harold McGee, On Food and Cooking, p. 135). In contrast to feedlot beef, our animals are healthy as evidenced by our extremely high kosher rates and extremely low incidence of illness. Grain is gradually introduced into their diet in the last few months, and is never more than 50% of their diet (the remainder of their diet is grass and hay.) We inspect our farms regularly to ensure that conditions meet our standards. We examine every animal before slaughter, and again after slaughter (checking innards) and attest that our animals are healthy and do not suffer from the grain (in fact, they eat it eagerly!).
Including some grain in our cattle's diet helps us deliver a more affordable, tender, delicious and consistent product. The animals NEVER receive growth hormones or routine doses of preventative antibiotics. Our finishing yards are clean, spacious and animals are healthy and well-cared for. Their 100% vegetarian diet (no animal by-products) consists of a balance of hay, grass and grain.
Is the feed GMO-free?
While the arguments for and against GMOs are complex, we do encourage our farmers to use GMO-free feed where possible. All our poultry receive GMO-free, locally-milled feed. Lamb receive a very limited amount of conventional feed (only while in transit). Beef feed is conventional. Note that in all cases grain feed is a supplement to the diet of pasture grasses available to the animals at all times.
When we assure you that our meat is produced according to the strictest standards of kashrut, animal welfare, worker treatment, and sustainable agriculture, we do mean just that: we are taking many aspects of meat productions into consideration to produce the best kosher meat on the market. We have spent considerable time and effort exploring the field (including working on small farms, in butcher shops, and slaughterhouses across the country), and we haven't yet been able to find beef produced with GMO-free grain that also meets our other standards, including feed being grown nearby, being able to slaughter the animals upright and in facilities near to where they are raised, supporting small farms and production facilities with good working conditions, (including healthcare for the line-workers), and of producing high quality delicious meat under rigorous kashrut supervision. These aspects are all critical to us in piecing together the puzzle of kosher sustainable agriculture today.
If avoiding GMOs is of critical importance to you, we hope you'll check out our pastured poultry.
Do you sell prepared foods?
Most of what we sell is raw frozen meat. However, some of our items are ready to enjoy with a little heating up: broths, deli meats, sausages and hotdogs and our BBQ Short Ribs. We do not sell prepared meals.
Do you sell eggs or bison?
While we do hope to carry bison eventually, we have yet to find farms that meat our rigorous standards. It is not practical for us to ship or deliver eggs at this time, but we suggest that you talk to a vendor at your local farmer's market or search on Local Harvest for a nearby source.
Why is it so expensive?
Kosher meat is generally more expensive than conventional meat because it is a much more labor-intensive process. The animals are slaughtered individually by a highly-trained shochet, and the additional steps of soaking, salting and ritual butchering and supervision all add to the cost. (Read more about making kosher meat). On top of that, we're paying our farmers a premium to raise their animals in the best possible way. There is an expression that holds especially true in the world of meat: "You get what you pay for." Doing it right just takes more time. Our farmers are constantly moving their animals to fresh pasture so that they can stay healthy and clean. This take more time than cramming animals into feedlots, but we believe the taste and the peace of mind are well worth the few extra dollars.
How do I order?
Place your order on our website using our secure ordering system. You do not need to log in before placing your order. We'll deliver it via one of four methods:
- Home Delivery in the New York Area
- Pick up from 6 locations in the Philadelphia / South NJ Area
- Shipping to any location in the United States
- Group Orders to a Buying Club Location
Or, give us a call at 888-790-5781 and we'll be happy to take your order over the phone.
How much does each steak weigh?
Most cuts are sold in boxes that contain one or more packs of the given item. Each item has a dropdown menu that shows you the available weights for that item. The weight and the price shown are the total weight and the total price for that box. The dropdown menu tells you the number of packs per box. The product description will indicate how many pieces of meat are in each pack.
For example, Whole Briskets are packaged 1 roast per pack, and are generally sold as 1-pack boxes. Second Cut Briskets are packaged 1 roast per pack, but are sold 2 packs per box. Lamb Chops are packaged 2 chops per pack, and are sold 4 packs per box, for a total of 8 chops per box. To find the weight of the individual items, divide the weight shown in the dropdown menu by the number of packs by the number of pieces per pack. For example, a 4lb box that contains 4 packs of steaks will include four individual steaks that each weigh approximately 1lb.
Why does my receipt show a weight range?
Each animal is slightly different, and the weights of all of our products vary as a result. If we were to sell you items based on an exact weight, it would add an enormous amount of complexity to our fulfillment process.. Instead, we sell our products in a weight range that is within 10% of the approximate weight displayed on our website. Processed meats, such as hot dogs, sausages, and beef bacon are packaged and priced based upon exact weight.
My vacuum-package arrived with a small puncture. Is the meat still good?
Sometimes sharp bones or rough handling by FedEx will cause punctures in the vacuum-packaging. Additionally, dry ice can make the plastic extra brittle and prone to breakage in transport. However, your meat is still completely safe to eat; we recommend defrosting it over a plate or bowl to avoid leakage. If you suspect that your meat is spoiled, please review our Return Policies.
Why is the authorization on my credit card different than the total on my receipt?
We authorize your credit card for 110% the price of the meat in case we need to substitute larger cuts of meat. You will only be billed for the meat you receive, and you will see your credit card authorization shrink once your order is shipped.
I don't see my city listed on the Buying Club page. How do I start a Buying Club?
We can ship anywhere in the USA, you do not need a Buying Club to place an order. If you have more than 6 friends who would like to place an order and save on shipping, learn about Setting up a Buying Club here, or contact us for more information.
I am a Home Delivery delivery customer. Can I get a shorter delivery window?
Please call us on the day of your delivery window and we'll be able to give you a smaller delivery window. If you need your delivery by a certain time, please let us know and we'll do our best to accommodate. However, we generally cannot guarantee a delivery time or offer different delivery windows, as we need the full delivery window to allow for traffic and weather. We are happy to leave your order in a cooler or with a neighbor if the delivery time is inconvenient -- please leave detailed instructions in the Comments box when you check out.
How do I minimize shipping charges for mail orders?
Underneath the shopping cart we have a little display that tells you how close to 100% full your box is. We start filling your order in a small box. Once the small box is 100% full, we switch you over to a large box. You will find the best value by filling your box as close to 100% full as possible. The FedEx shipping charge is assessed based on the size of the box, not the weight (since the insulated boxes are large, and even a lighter one takes up room in the truck). To find out what other items you can fit in your box if you're very nearly full, click on the link to "View items that will fit in your box."
On the checkout page, choose the cheapest option from the drop down menu (usually Home Delivery or Express Saver). We only offer options that involve 1-3 days of transit.
Finally, make sure you tell us what other items we can add if we find we still have a bit of room in your box. Each order is slightly different, so sometimes we can sneak a few more items in. The best change of success is with small items like sausage, hot dogs, beef bacon, chicken necks, or hamburger patties.
Do I have to be home to sign for my shipment?
Only if you live in a multi-unit building. We ship our order signature release, which allows the couriers to leave your package when no one is home, if they feel it is safe to do so. The only times that couriers don't leave packages outside is when the delivery address is in a multi-unit building and/or the courier doesn't feel it is safe to leave the package outside.
I am only ordering one small item. Why is my shipping so expensive?
FedEx charges a flat rate amount for shipping for each box, and our boxes hold quite a bit of meat. If you only want one or two things, you may want to combine orders with friends or, if it is available, place your order through a local Buying Club where shipping costs are based on the number of pounds of meat, cheese, or fish in your order.
My order arrived without any dry ice. Is it still safe to eat?
It may appear that there is no coolant in your box but do not worry -- your dry ice has simply sublimated in travel. As long as the meat is still cool to the touch it is safe to eat. In the unlikely event that it has thawed in transit, you can even refreeze it and eat it later, as we freeze it at the peak of freshness.
Why do you ship in Styrofoam containers?
We care about the environment a lot. We use wind power and recycled paper for all of our printing. However, we're still a small company, and the costs and volume requirements associated with using some of the newer "eco"packaging materials would mean that no one could afford to buy our products. We're not happy with the situation, either, and we hope to be able, as we grow, to adopt more sustainable packaging and encourage the industry to follow suit.
You are welcome to return your shipping container to us, in its original cardboard box, for credit off your next order ($12.50 for small boxes, $21 for large).