Employment

 

Customer Service Specialist

We are seeking a dynamic and engaging individual to join our white-glove customer service team and grow our sales outreach efforts. This position is primarily phone and email-based customer service, responding to customer inquiries, placing orders, outreach and customer engagement. The ideal candidate is meticulous and thorough, comfortable with technology and web-based apps, eager to solve problems, stays calm under pressure, and enjoys discussing meat and cooking with a wide range of people on the phone and online. Familiarity and experience in the kosher food world is highly desired and is a big plus. Background in sales or marketing is highly preferred. This position requires proficiency in Microsoft Office applications and Google Apps, as well as the technological skills to navigate web-based admin portals to edit customer orders.

To apply: please send cover letter and resume to jobs@growandbehold.com 

Work location:

This is a remote position. You must have a computer with ample processing speed and a dedicated, quiet place with reliable high-speed internet connection where you can work. (We will provide you with a company headset. You will be expected to provide your own computer and Internet connection.) Must reside in the USA or be able to provide a US address.

Hours: 

  • Sunday: 6pm-9pm ET
  • Monday, Tuesday, Wednesday: 11am-3pm ET
  • Thursday: 11:30-4:30pm ET
  • Occasional extra shifts (fairs, promotional events, etc. depending on location), additional hours and seasonal overtime will be required during holiday busy seasons.

Compensation:

  • $13.00/hour starting rate (yearly review & raise opportunity)
  • Paid Jewish Holidays (when they fall during scheduled work days) & paid sick leave
  • Meat stipend and 15% employee discount

Responsibilities:

  • Answering phone calls and responding to emails using CRM apps, including taking orders, answering questions about products and delivery options, and responding to complaints/problems
  • Promoting and selling products to existing customers via sales calls and emails
  • Generating sales leads via targeted community outreach, partnerships, social media, etc.
  • Following up with new customers via phone to ensure their expectations were met and exceeded
  • Coordinating with Operations Department regarding order fulfillment
  • Coordinating with delivery personnel
  • Data entry and clerical work
  • Other duties as assigned

 

To apply: send cover letter and resume to jobs@growandbehold.com