FAQs

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About Our Pastured Meats

Is the meat fresh or frozen?

Your meat will arrive frozen. Since we freeze our meat immediately, it is much fresher than most frozen meat you find in a store. The professional chefs who shop with us prefer our frozen meat to anything else available fresh.

Is Grow and Behold meat "organic"?

It's better than organic! Certification doesn't always mean everything you want it to mean; for example, USDA organic standards allow chickens to be raised in near total confinement and fed nothing but organic corn and still be called "free-range organic." Those practices are unacceptable to us; we want the animals to be outside and enjoy life in their natural setting. Our animals are all raised outdoors on pasture, with plenty of room to move around, forage and otherwise express their natural tendencies.

Do I need to cook pastured meat any differently?

In general, you can follow your favorite recipes for all our products. For our dark meat chicken, we recommend cooking at a lower temperature and with a little more liquid, for a longer time. (Since the birds actually move around, the leg fibers benefit from slightly longer cooking time to soften up.) Otherwise, since our pastured meats have so much flavor, you may find yourself grilling a steak or roasting a chicken with nothing but salt, pepper and olive oil so you can really enjoy the taste of the meat itself -- no complicated sauces needed.

Why are your cattle fed grain before slaughter?

Including some grain in our cattle's diet helps us deliver a more affordable, tender, delicious and consistent product. The animals NEVER receive growth hormones or routine doses of preventative antibiotics. Our finishing yards are clean, spacious and animals are healthy and well-cared for. Their 100% vegetarian diet (no animal by-products) consists of a balance of hay, grass and grain.

Although it's the topic of much press and conversation, feeding grain to cattle is not always a bad thing. Feeding cattle only grain makes them sick, which is the practice on large feedlots. We abhor the practices of these large feedlots, where overcrowded, malnourished cattle are routinely fed antibiotics to help them put on weight for slaughter as quickly as possible. However, cattle naturally eat grain in their diets (grass seeds are grains), and people have been feeding animals limited amounts of grain for milennia to produce flavorful, well-marbled meat (see Harold McGee, On Food and Cooking, p. 135). In contrast to feedlot beef, our animals are healthy as evidenced by our extremely high kosher rates and extremely low incidence of illness. Grain is gradually introduced into their diet in the last few months, and is never more than 50% of their diet (the remainder of their diet is grass and hay.) We inspect our farms regularly to ensure that conditions meet our standards. We examine every animal before slaughter, and again after slaughter (checking innards) and attest that our animals are healthy and do not suffer from the grain (in fact, they eat it eagerly!).

Is the feed GMO-free?

While the arguments for and against GMOs are complex, we do encourage our farmers to use GMO-free feed where possible. All our poultry receive GMO-free, locally-milled feed. Lamb receive a very limited amount of conventional feed (only while in transit). Beef feed is conventional. Note that in all cases grain feed is a supplement to the diet of pasture grasses available to the animals at all times.

When we assure you that our meat is produced according to the strictest standards of kashrut, animal welfare, worker treatment, and sustainable agriculture, we do mean just that: we are taking many aspects of meat productions into consideration to produce the best kosher meat on the market. We have spent considerable time and effort exploring the field (including working on small farms, in butcher shops, and slaughterhouses across the country), and we haven't yet been able to find beef produced with GMO-free grain that also meets our other standards, including feed being grown nearby, being able to slaughter the animals upright and in facilities near to where they are raised, supporting small farms and production facilities with good working conditions, (including healthcare for the line-workers), while producing high quality delicious meat under rigorous kashrut supervision. These aspects are all critical to us in piecing together the puzzle of kosher sustainable agriculture today.

If avoiding GMOs is of critical importance to you, we hope you'll check out our pastured poultry.

Do you sell prepared foods?

Most of what we sell is raw frozen meat. However, some of our items are ready to enjoy with a little heating up: broths, deli meats, sausages and hotdogs and our BBQ Short Ribs. We do not sell prepared meals.

Do you sell eggs or bison?

While we do hope to carry bison eventually, we have yet to find farms that meat our rigorous standards. It is not practical for us to ship or deliver eggs at this time, but we suggest that you talk to a vendor at your local farmer's market or search on Local Harvest for a nearby source.

Why is it so expensive?

Kosher meat is generally more expensive than conventional meat because it is a much more labor-intensive process. The animals are slaughtered individually by a highly-trained shochet, and the additional steps of soaking, salting and ritual butchering and supervision all add to the cost. (Read more about making kosher meat). On top of that, we're paying our farmers a premium to raise their animals in the best possible way. There is an expression that holds especially true in the world of meat: "You get what you pay for." Doing it right just takes more time. Our farmers are constantly moving their animals to fresh pasture so that they can stay healthy and clean. This takes more time than cramming animals into feedlots, but we believe the taste and the peace of mind are well worth the few extra dollars.

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Ordering and Delivery

How do I order?

Place your order on our website using our secure ordering system. Create an account to save your billing and shipping address and payment method, view previous orders and check on the status of your order. If you're not sure which delivery method is right for you, enter your ZIP code when you review your cart, and you'll see all of the available options. You can also order by phone at 888-790-5781 between 9am-8pm ET Monday-Thursday and 9am-4pm ET on Fridays.

Can I modify my order after it is placed?

You can call us or email us to make changes to your order; if we have not already begun preparing your order for delivery, we will do our best to accommodate your requests. You will not be able to change your order by logging in to your account.

How much does each piece weigh?

We strive to keep consistent sizes within packages, but meat is a natural product and there may be some variation. To determine the individual weight of each piece, divide the Total Weight by Total Pieces, which you'll see displayed just above the "Add to Order" button. In this example, a 1.5lb box of Denver Steaks contains 2 steaks. Each steak would weigh approximately 0.75lbs or 12oz.

What does ~ mean for weights?

Meat is a natural and variable product, and the weights of each unit of meat we sell vary greatly. To keep our fulfillment system practical and manageable, our items are sold within a weight range. The actual weight of the products you receive will be within 10% of the listed weight on the website. We keep our weight ranges as small as practically possible, to minimize the variation you might receive. Sometimes you will receive a bit more than the listed weight, and sometimes a bit less. Our customers find that on average they receive what they are expecting. But if you find that your actual weights in an order are all below the listed average, please snap a picture of the weight labels and send it over to us, and we'll be happy to make things right.

My vacuum package arrived with a small puncture. Is the meat still good?

Sometimes sharp bones or rough handling by FedEx will cause punctures in the packaging. Additionally, dry ice can make the plastic extra brittle and prone to breakage in transport. However, your meat is still completely safe to eat; we recommend defrosting it over a plate or bowl to avoid leakage. If you suspect that your meat is spoiled, please review our Return Policies.

I don't see my city listed on the Buying Club page. How do I start a Buying Club?

We can ship anywhere in the USA, so you don't need a Buying Club in your city to place an order. However, if you have more than 6 friends who would like to place an order and save on shipping, learn about setting up a Buying Club here.

I am a Home Delivery delivery customer. Can I get a shorter delivery window?

Please call us after 10am on the day of your delivery and we'll be able to give you a smaller delivery window. If you need your delivery by a certain time, please let us know and we'll do our best to accommodate. However, we generally cannot guarantee a delivery time or offer different delivery windows, as we need the full 11am - 8pm window to allow for traffic and weather. We are happy to leave your order in a cooler or with a neighbor if the delivery time is inconvenient. Please leave detailed instructions in the Comments box when you check out.

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Mail Orders

How do I minimize shipping charges for mail orders?

Shipping fees are based on the number and size of boxes used to pack your order, rather than the weight (not the weight, since the insulated boxes are large, and even a lighter one takes up room in the truck).  Look for the banner at the top of your screen that lets you know how full your shipping box is.  We start filling your order in a small box. Once the small box is 100% full, we switch you over to a large box. You will the best shipping rate per pound by filling your box as close to 100% full as possible. Browse small items that can fill up your box here.

On the checkout page, choose the least expensive option.  We only offer options that involve 1-3 days of transit, unless you are only shipping non-perishable items like Beef Jerky or Salami.

Finally, make sure you tell us what other items we can add if we find we still have a bit of room in your box. Each order is slightly different, so sometimes we can sneak in a few more items. The best chance of success is with small items like sausage, hot dogs, beef bacon, chicken breast filets or cheese.  

Do I have to be home to sign for my shipment?

Only if you live in a multi-unit building. We ship our order signature release, which allows the couriers to leave your package when no one is home, if they feel it is safe to do so. The only times that couriers don't leave packages outside is when the delivery address is in a multi-unit building and/or the courier doesn't feel it is safe to leave the package outside.

How do I choose a future ship date?

Your order will be shipped on the next available shipping date, unless you tell us otherwise. Please write in the comments of your order if you would like us to hold your order to ship at a later date.

I am only ordering one small item. Why is my shipping so expensive?

FedEx charges a flat rate amount for shipping for each box, and our boxes hold quite a bit of meat. If you only want one or two things, you may want to combine orders with friends or, if it is available, place your order through a local Buying Club where you pay a flat shipping fee per order.

My order arrived without any dry ice. Is it still safe to eat?

It may appear that there is no coolant in your box but do not worry -- your dry ice has simply your dry ice has simply sublimated in travel. Unlike ice, which melts, dry ice sublimates into a gas and will not leave any liquid behind. As long as the meat is still cool to the touch it is safe to eat. In the unlikely event that it has thawed in transit, you can even refreeze it and eat it later, as we freeze it at peak freshness.

Why do you use styrofoam shippers? Don't you care about the environment?

We care about the environment a lot. We use wind power and recycled paper for all of our printing. However, we're still a small company, and the costs and volume requirements associated with using some of the newer "eco"packaging materials would mean that no one could afford to buy our products. We're not happy with the situation, either. As we grow, we hope to be able to adopt more sustainable packaging and encourage the industry to follow suit.

You are welcome to return your shipping container to us, in its original cardboard box, for credit off your next order ($12.50 for small boxes, $21 for large).

How do I return my container?

You are welcome to return your shipping box to us. If it arrives in good condition, we'll credit your account: $12.50 (small box) or $21 (large box). Please mail your shipping container in its original cardboard box to:

Grow and Behold Foods
355 Food Center Drive, Unit 1A
Bronx, NY 10474

Please include a Container Return Form to ensure your credit is applied.

If you are in our NY/NJ Delivery Area, we would be happy to pick up a box from you the next time we deliver an order. Please let us know in your order comments where we can find the box in case you are not home. If we left a free box as a courtesy, we appreciate your returning the box but will not apply store credit for the return.