We run our own delivery vehicles in parts of Manhattan, Brooklyn, Riverdale, Teaneck, Englewood, New Rochelle, Scarsdale and White Plains. Delivery is free for orders over $250 and $20 for smaller orders. Orders delivered to the Five Towns, Queens, Rockland, Hoboken/Jersey City, Essex & Passaic counties, the North Shore of Long Island and Long Beach/Far Rockaway are delivered by UPS.
At checkout, enter your zip code to see all available delivery options for your area.
Manhattan, Brooklyn, Riverdale, Teaneck, Englewood, New Rochelle, Scarsdale and White Plains (select areas)
Queens, Hoboken/Jersey City, Rockland, Essex, Passaic, Long Island (North Shore, Five Towns, West Hempstead), Long Beach/Far Rockaway and Westchester (select areas)
When do you deliver?
Deliveries are made between 11am-8pm Monday - Thursday, and before shabbat on Fridays. Here our Winter Delivery schedule (as of Dec 2023):
*Our delivery vehicles service most, but not all, ZIP codes in these areas. To see all delivery options available for your ZIP code, add an item to your cart and click 'View or Edit Your Cart'. At the bottom of the cart, next to the line item called "Shipping", click "Add Info" to enter your delivery address. Select "Estimate Shipping" to show all available delivery methods for your area.
Can I request a smaller delivery window?
We cannot accommodate specific delivery time requests, but you are welcome to contact us after 11am on the day of your delivery for a smaller delivery window estimate.
When is the deadline to order?
5am on the day of delivery.
How will it arrive?
Orders delivered by our drivers in the NY/NJ Area will be packed in cardboard boxes or bags. Boxes may be bundled together as shown in this picture (right). They’ll be kept cool during transport, but delivered without coolant.
You may request that we pack your NY/NJ Area order in a cooler at checkout for an additional $20 per $500 of product. If you’d like to return the cooler for reuse, you may contact us to request a return mailing label, or let us know that you’d like us to pick up the cooler with your next delivery.
How much does it cost?
Orders over $250 are delivered free; smaller orders (over $75) are $20.
Can I order ahead?
You may choose a delivery date up to 6 weeks in advance at checkout by clicking the "Want it later?" button at checkout.
Important Delivery Notes
- Products are packed with coolant during their journey to ensure they arrive in great shape. Meats will arrive frozen or refrigerated. Most of our products are delivered frozen; occasionally, due to very quick turnaround between when the meats arrive at our freezing and distribution facility and when they are delivered to you, meats may be delivered fresh. Meat that is cold to the touch can be refrigerated for immediate use, or frozen for later use. We encourage you to review our information on Defrosting & Storage to learn more. Your order may be delivered with dry ice, which is extremely cold and can burn your hands. If dry ice is present, please use gloves while handling it.
- Please double-check your shipping address. We are not responsible for delays caused by typos, errors or omissions in the shipping address, or deliveries made by the shipping carrier to the wrong address. Please use a phone number where you can be reached on your delivery date.
- You are responsible for providing the correct delivery address for gift orders, and confirming gift recipient can receive their order.
- If you are not home when we arrive and have not instructed us to leave your order, we will call you; if we can’t reach you, we will not leave your order and your delivery will be rescheduled. Additional fees may apply. If you leave a cooler for us, please make sure it is big enough to hold your products, and contains enough coolant to keep your products cold until you get home.
- You are responsible for the prompt unpacking of shipments. We are not responsible if your order is stolen, damaged or thawed after it is delivered to you.
- Occasionally, deliveries may be delayed or rescheduled. We monitor our shipments closely and will give you as much notice as possible in the event of any delay. We will not issue refunds when a pick-up or delivery is delayed or rescheduled.
Queens, Hoboken/Jersey City, Rockland, Essex, Passaic, Long Island (North Shore, Five Towns, West Hempstead), Long Beach/Far Rockaway and Westchester (select areas)
Can I request a smaller delivery window?
Unfortunately we are not able to offer smaller delivery windows in these areas. Deliveries made to residential addresses generally arrive by 9pm. Deliveries made to business addresses generally arrive by 5pm.
When is the deadline to order?
2pm the previous day
How will it arrive?
Products are packed with coolant during their journey to ensure they arrive in great shape. Meats will arrive frozen or refrigerated. Most of our products are shipped frozen; occasionally, due to very quick turnaround between when the meats arrive at our freezing and distribution facility and when they are delivered to you, meats may be shipped fresh. Meat that is cold to the touch can be refrigerated for immediate use, or frozen for later use. Your order will be packed in an insulated cooler with dry ice; dry ice is extremely cold and can burn your hands. Do not handle dry ice without gloves. Note that dry ice may sublimate (evaporate) during transit.
Your order will be delivered by UPS. No one needs to be home to receive delivery as long as there is a safe place the package can be left.
How much does it cost?
Orders over $250 are free. Smaller orders are $20.
Can I order ahead?
You may choose a delivery date up to 4 weeks in advance at checkout by clicking the "Want it later? Pick Your Date" button at checkout.
Can I return my shipping container?
Absolutely! Thank you for helping us to reduce our carbon footprint by returning your container for re-use. We include a pre-paid return label in your shipment. Seal up the cardboard box enclosing your container, affix the label, and drop off at any UPS location. There is no charge to you to return your container.
Important Delivery Notes
- Products are packed with coolant during their journey to ensure they arrive in great shape. Meats will arrive frozen or refrigerated. Most of our products are shipped frozen; occasionally, due to very quick turnaround between when the meats arrive at our freezing and distribution facility and when they are delivered to you, meats may be shipped fresh. Meat that is cold to the touch can be refrigerated for immediate use, or frozen for later use.
- Please double-check your shipping address. We are not responsible for delays caused by typos, errors or omissions in the shipping address, or deliveries made by the carrier to the wrong address. Please use a phone number where you can be reached on your delivery date.
- We cannot ship to PO Boxes.
- You are responsible for providing the correct delivery address for gift orders, and confirming gift recipient can receive their order.
- Residential deliveries generally arrive by 9pm. No signature is required. The carrier will leave the shipment if you are not home, unless they determine it is not safe to do so or they can’t access the building (ie, apartment building).
- Business deliveries are generally delivered before 5pm and do require a signature.
- You are responsible for the prompt unpacking of shipments. We are not responsible if your order is stolen, damaged or thawed after it is delivered to you.
- If you choose a Friday for delivery, your order may be delivered after Shabbat. If your order is delayed in transit, it may not deliver until Monday. We will work with the carrier to request a Saturday delivery, and we pack our orders to withstand extended transit.
- We are not responsible in the event that the carrier is unable to deliver a package on the scheduled date. However, we always pack our shipments with enough dry ice to handle an extra day in transit should any delay occur.
- In the event of a delay, please do NOT cancel the shipment with the carrier and tell them to return the package to us. We pack our shipments to withstand extended travel time, and most likely your order will arrive in good shape. If the package is returned to us without being received by you, we will not be able to replace the contents. It is the responsibility of the customer to receive and inspect the package upon arrival, and contact us if you feel there is a problem.
- Occasionally, deliveries may be delayed or rescheduled. We monitor our shipments closely and will give you as much notice as possible in the event of any delay. We will not issue refunds when a pick-up or delivery is delayed or rescheduled.
Returns & Refunds
Due to the nature of the products we sell, products cannot be returned for refund once they have been delivered. Please check your order carefully upon receipt. If you feel that any item you received falls short of our Guarantee, please contact us. Please do not discard any product or packaging until you have contacted us (if we sent the wrong item, we may ask you to hold it until we can arrange for a pick-up). It’s also a great idea to take a picture of anything you want us to know about (good or bad). You can reach us at 888-790-5781 or info@growandbehold.com.