Our Guarantee

Great Meals Start with Great Meat

It is our great pleasure to bring these premium kosher pastured meats to your table, and we expect that you’ll be delighted with everything in your order. If you have any questions or concerns, please be in touch.

Our Product Guarantee

Appropriate Condition

We guarantee your order will arrive in appropriate condition, arriving either frozen or refrigerated. If you have any concerns about the condition of your order, please contact us within 36 hours of receipt.

Within the Weight Range

We guarantee the weight on each item will be within the variances of the listed weight (see below).

What you ordered, or a comparable substitute

We guarantee you’ll receive the items you ordered, and be charged for what you receive. Occasionally we may make minor substitutions if they are not materially different than your order.

Our Service Guarantee

Courtesy & Respect

We guarantee we'll address your questions or concerns with courtesy, respect, and care.

A Timely Response

We guarantee we'll respond to you in a timely manner. If you contact us during business hours, we'll be sure to get back to you promptly that day. If you reach us after hours, we'll be sure to get back to you as soon as we're back in the office. We are generally closed on weekends and major Jewish and American holidays.

Resolution

We guarantee a quick and satisfying resolution to your inquiry. If you have a question or a concern, we will move quickly to gather the information we need and resolve things to your satisfaction.

 

Weight Ranges & Prices

To keep our fulfillment system practical and manageable, products with variable weights are sold in a weight range (this includes most frozen meats, with the exception of deli meats, sausages and beef jerky). We keep the ranges as small as practically possible to minimize the variation you might receive. If a price/lb is shown with a *, it is an estimate for comparison purposes only, since the price associated with each weight is the price for all items within that weight range.

This chart shows the weight ranges for all our products:

Contact Us

Your satisfaction is our top priority. If you have any questions or concerns, please contact us at info@growandbehold.com or 888-790-5781.