Policies

 

Order Changes & Cancelation Policies

As long as your order is not yet In Process, we may be able to modify or cancel your order. Please contact us by phone or email to inquire about adjusting your order. Please note that orders may be In Process as early as the Thursday before your ship/delivery date. We will not be able to modify or cancel your order once it is In Process, or after 5am on the ship/delivery date.

During the holiday seasons before Passover, Rosh Hashanah and Thanksgiving, we cannot make any changes or cancellations to orders after they have been placed.

FedEx Shipping Policies
  • Products are shipped frozen and will arrive frozen or refrigerated. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage.
  • Please double-check your shipping address. We are not responsible for delays caused by typos, errors or omissions in the shipping address, or deliveries made by FedEx to the wrong address. Please use a phone number where you can be reached on your delivery date.
  • You are responsible for providing the correct delivery address for gift orders, and confirming recipient can receive their order.
  • FedEx residential deliveries generally arrive by 8pm. No signature is required. FedEx will leave the shipment if you are not home, unless they determine it is not safe to do so or they can’t access the building (ie, apartment building). FedEx business deliveries are generally delivered before 5pm and do require a signature.
  • You are responsible for the prompt unpacking of shipments. We are not responsible if your order is stolen, damaged or thawed after it is delivered to you.
  • If you choose a Friday for delivery, FedEx may deliver after Shabbat. Delayed FedEx Ground deliveries to a residential address will generally be delivered on Saturday. Delayed Priority Overnight deliveries and FedEx Ground deliveries to a business will generally not be delivered until the following Monday.
  • We are not responsible in the event that FedEx is unable to deliver a package on the scheduled date. However, we always pack our shipments with enough dry ice to handle an extra day in transit should any delay occur.
  • In the event of a FedEx delay, please do NOT cancel the shipment with FedEx and tell them to return the package to us. We pack our shipments to withstand extended travel time, and most likely your order will arrive in good shape. If the package is returned to us without being received by you, we will not be able to replace the contents. It is the responsibility of the customer to receive and inspect the package upon arrival, and contact us if you feel there is a problem.
NY Area Delivery Policies
  • Products will be delivered frozen or refrigerated. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage.
  • If you are not home when we arrive and have not instructed us to leave your order, we will call you; if we can’t reach you, we will not leave your order and your delivery will be rescheduled. Additional fees may apply. Please make sure the number you provide is one where you can be reached between 11am-8pm.
  • If you leave a cooler for us, please make sure it is big enough to hold your products, and contains enough coolant to keep your products cold until you get home.
  • You are responsible for the prompt unpacking of shipments. We are not responsible if your order is stolen, damaged or thawed after it is delivered to you.
  • Please double-check your delivery address. We are not responsible for delays caused by typos, errors or omissions in the delivery address
  • You are responsible for providing the correct delivery address for gift orders, and confirming gift recipient can receive their order.
  • Occasionally, deliveries may be delayed or rescheduled. We will give you as much notice as possible in the event of any delay. We will not issue refunds when a delivery is delayed or rescheduled.
Buying Club Policies
  • Products are shipped frozen and will arrive frozen or refrigerated. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage.
  • Occasionally, Buying Club pick-ups may be delayed or rescheduled. We monitor our shipments closely and will give you as much notice as possible in the event of any delay. We will not issue refunds when a pick-up is delayed or rescheduled.
  • Please check your invoice carefully to make sure you have picked up your entire order (which may be in both boxes and/or bags) before you leave the pick up location. If there is a problem with your order, you must notify us within 36 hours of the pick up time. We cannot be responsible for missing items that are reported after 36 hours.
Return Policy

Due to the nature of the products we sell, we cannot offer refunds for returned meat. Please check your order carefully upon receipt. If you feel that any item you received falls short of our Guarantee, please contact us. Please do not discard any product or packaging until you have contacted us. It’s also a great idea to take a picture of anything you want us to know about (good or bad). You can reach us at 888-790-5781 or info@growandbehold.com.

Additional Information

We may need to contact you for additional information regarding your order. In instances where your order value is greater than $400 and your billing and delivery address are not the same, additional verification may be required to process your order.

Privacy Policies

This Privacy Policy governs the manner in which Grow and Behold Foods collects, uses, maintains and discloses information collected from users (each, a "User") of the www.growandbehold.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Grow and Behold Foods.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate: name, email address, mailing address, phone number, credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Grow and Behold Foods collects and uses Users' personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Grow and Behold Foods has the discretion to update this privacy policy at any time. When we do, the revision date will be posted at the bottom of this page. We encourage Users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Grow and Behold Foods

www.growandbehold.com

888-790-5781

info@growandbehold.com