May 12, 2020
When it became clear that the period of social distancing was going to run into our next scheduled Buying Club pick-ups, we reached out to check in with our Buying Club customers to evaluate alternative arrangements. It was great to hear from so many of you, and we hope that everyone continues to stay safe and healthy.
A few folks asked if it’s possible to continue the group pickups, and even offered suggestions for helping with the logistics. While we greatly appreciate your creativity, because of the additional burden that those logistics create on our staff, combined with even small increases in personal interactions, we cannot safely pursue these options at this time.
So here's the plan. We’re going to pilot a flat-rate shipping option for direct delivery for $36/box, which you can order on your own schedule, from now until the end of June. Orders will arrive in insulated containers which can be returned to us for reuse as long as they are in good condition. If you still have boxes from your last order, feel free to return those -- if you need another return label, please email us and we’ll be glad to send one your way. To get this rate, there will be an order minimum of $350, since at this heavily subsidized rate we lose a significant amount on each shipment. Orders under $350 will be rated at the regular FedEx Priority Overnight rates.
If you’re someone who makes smaller orders, we recommend placing an order together with a friend, as many of you told us you already do. Please observe social distancing when you split the order.
How to get the $36/box rate:
- Make sure your order is over $350
- Check out and select "FedEx Priority Overnight". The rate shown should be $36 (or $72 if your order fits in two boxes, etc.)
Important: If a technical glitch results in you only seeing the regular rate, place your order anyways and email us, and we’ll update the shipping fee before we charge your card.
This is a pilot program that is very much in response to the needs of the moment, which are evolving and dynamic. Please continue to share your feedback and let us know how this works for you. We will touch base with you in June and update our plans as the situation warrants.
In the meantime, stay safe and healthy, and thanks for your continued support. We are honored to feed you always, and especially now.
The Grow & Behold team