Delivery & Shipping

 

We deliver anywhere in the USA.  When you enter your shipping address at checkout, you'll have the option to choose from all available delivery options for your area.

NY/NJ Area

  • Manhattan & Brooklyn: Order by 5am for same-day delivery on Tuesday, Wednesday & Thursday
  • Riverdale, Westchester, Five Towns and Bergen County: Order by 5am for same-day delivery on Tuesday or Thursday
  • Queens: order by 5am for same-day delivery on Wednesday
  • Rockland, Essex & Passaic Counties, the North Shore of Long Island and Long Beach/Far Rockaway: Order by 1pm for next-day delivery on Tuesday, Wednesday, Thursday and Friday
  • You can choose a delivery date up to 4 weeks in advance at checkout
Rates

Manhattan, Brooklyn, Five Towns, Riverdale, Westchester & Bergen County:
Orders over $150: FREE
Orders under $150: $10

Rockland, Essex & Passaic Counties, the North Shore of Long Island, and Long Beach/Far Rockaway:
Orders over $250: FREE
Orders under $250: $20

Policies

Manhattan, Brooklyn, Five Towns, Riverdale, Westchester & Bergen County:
Someone must be home during your delivery window to receive your delivery. If you cannot be home during this time, you must leave a cooler outside where we can leave your order, or tell us in the Special Delivery Instructions that you would like us to leave your order without a cooler.

If you are not home when we arrive and have not left a cooler or alternate instructions, we will call you for instructions. Please make sure the number on your invoice is the number where we can reach you during delivery hours. If you are not home and we cannot reach you and you have not left a cooler or delivery instructions for us, we will not leave your order. We will contact you to reschedule delivery. Additional delivery fees may apply.

If you are leaving a cooler for us, please put enough ice in the cooler to keep your products frozen until you get home. Our products are fully frozen when they are delivered. We are not responsible for lost, damaged or thawed items once they have been delivered.

Rockland, Essex & Passaic Counties, and the North Shore of Long Island:
Your order will be delivered in an insulated cooler by FedEx. No one needs to be home as long as there is a safe place for FedEx to leave your order. Orders are generally delivered by 8pm, but may arrive later depending on traffic, weather or other circumstances.

Anywhere in the US

    • Order by 1pm ET Monday-Thursday for next-day delivery
    • We ship via FedEx Ground (up to 3-days in transit) and FedEx Express
    • We do not ship over weekends or have packages scheduled to arrive on Saturday, Sunday or Monday
    • If you live near one of our West Coast Buying Clubs, you’ll have the option to choose Buying Club pick-up at Checkout. Buying Clubs deliver 7-10x year. Learn more about Buying Clubs
When will it arrive?

Orders received by 1pm on Monday-Thursday will ship out the same day. Orders received after 1pm will ship the next day (or the following Monday, if received after 1pm Thursday). Use the chart to see your scheduled delivery day.  If you're not sure what zone you are in, look at the map below.

shippingdays.png

Use this map to determine your available shipping options.  If you live in our 1, 2- or 3-day Ground range, you can choose Ground shipping which will take the number of days indicated for your area.  You can also choose Priority Overnight shipping, which takes 1 day.  Priority Overnight shipping is available anywhere in the US.

shipdaysmap.png

Policies and Details

Our products are frozen right away to ensure they are at peak quality when defrosted. Products are shipped frozen and will arrive frozen or partially-thawed. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage.

Please double-check your address. Grow & Behold is not responsible for delays caused by typos, errors or omissions in the delivery address. All packages to residential addresses are shipped "sign release," meaning no signature is required and FedEx will leave the package at the address unless they feel it is not safe to do so, or it is an apartment building with no safe place to leave the package. Packages shipped to residential addresses are generally delivered before 8pm. Packages shipped to businesses require a signature upon delivery and are generally delivered before 5pm.

Grow & Behold is not responsible in the event that FedEx is unable to deliver a package on the scheduled delivery date due to weather delays, volume, mechanical or other any other reason. However, we always pack our shipments with enough dry ice to handle an extra day in transit should any delay occur. We recommend that, when possible, you choose a delivery date that is at least a day before you need your order to arrive (and, if possible, not the day before you are leaving town) since delays can occur.

Please check your order carefully upon receipt. If there are any errors, omissions, or you are unsatisfied with any of your products, please contact us within 36 hours. We cannot be responsible for missing, incorrect or damaged items that are reported more than 36 hours after delivery. Please do not discard any product or packaging until you have contacted us.

Other Countries

We cannot ship outside of the US. Canadian customers often ship to a receiving facility near the border.

Shipping Frozen Meats

Our products are frozen right away to ensure they are at peak quality when defrosted. Products are shipped frozen and will arrive frozen or partially-thawed. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage (learn more.) Since delays are rare, but do happen, we recommend you schedule delivery at least a day before you need it, and not the day before you are planning to leave town.