As long as we have not started to process your order, you may modify or cancel your order after it has been placed by logging in and editing your cart. To cancel the order completely, adjust the amount for each item to "0".
Orders may be In Process as early as the Thursday before your selected delivery/ship date. Once your order is In Process, you will not be able to edit it through our online system. Send us an email (email@example.com) with your additions or changes. There will be a $10 restocking fee for canceled items. Additional shipping charges may apply for extra items.
Orders cannot be canceled or modified after the order deadline has passed.
Grow and Behold is not responsible in the event that FedEx is unable to deliver a package on the schedule date.
All packages to home addresses are shipped "sign release," meaning no signature is required and FedEx will leave the package at the address UNLESS they feel it is not safe to do so, or it is an apartment building with no safe place to leave the package.
Packages shipped to businesses require a signature upon delivery and are generally delivered before 5pm.
We pack our products securely and with enough dry ice to handle an extra day of shipping, in the case of any delays. Dry ice sublimates, so even if there appears to be 'no dry ice' in the box when it arrives, as long as everything is cold to the touch, it is safe to refreeze and use at a later date (even if it is no longer frozen).
Please double-check your address. Grow and Behold is not responsible for delays caused by typos, errors or omissions in the delivery address
If your delivery method is scheduled to arrive on a Friday, FedEx may deliver after Shabbat. If there is a delay, FedEx may attempt delivery on Saturday. If FedEx cannot attempt delivery on Saturday, they will not try again until Monday. Grow and Behold is NOT responsible for damage to the product caused by FedEx delays.
Someone must be home during your delivery window to receive your delivery. If you cannot be home during this time, you must leave a cooler outside where we can leave your order, or tell us in the Special Delivery Instructions that you would like us to leave your order without a cooler.
If you are not home when we arrive and have not left a cooler or alternate instructions, we will call you for instructions. Please make sure the number on your invoice is the number where we can reach you during delivery hours. If you are not home and we cannot reach you and you have not left a cooler or delivery instructions for us, we will not leave your order. We will contact you to reschedule delivery. Additional delivery fees may apply.
If you are leaving a cooler for us, please put enough ice in the cooler to keep your products frozen until you get home. Our products are fully frozen when they are delivered. We are not responsible for lost, damaged or thawed items once they have been delivered.
Occasionally Buying Club pick-ups may be delayed due to weather, holidays, traffic incidents, or other issues beyond our control. We monitor our shipments closely and will give you as much notice as possible in the event of any delay. We appreciate your flexibility in the event that pick-up needs to be rescheduled. Grow and Behold will not issue refunds for shipping costs or products in the event of a shipping-related delay.
Please check your invoice carefully to make sure you have picked up your entire order (which may be in both boxes and/or bags) before you leave the pick up location. If there is a problem with your order, you must notify us within 24 hours of the pick up time. We cannot be responsible for missing items that are reported after 24 hours.
Grow and Behold Foods works to ensure that our products are as fresh as can be when they get to you. All of our products travel under refrigeration, and our frozen items are shipped with enough refrigerant to stay frozen or partially-thawed until they arrive at your door.
Please check your order carefully upon receipt. If there are any errors, omissions, you are unsatisfied with any of your products, or you have any other questions about your order, please contact us within 36 hours. We will do everything we can to rectify the situation. We cannot be responsible for missing, incorrect or damaged items that are reported more than 36 hours after pickup/delivery.
Please do not discard any product or packaging until you have contacted us. If there is a problem with any of the products or packaging, please do not discard anything until you have contacted us. It's also great idea to take a picture of anything you would like us to know about (good or bad). If any of our products are damaged or spoiled due to our negligence, Grow and Behold will replace them free of charge or refund your money.
Grow and Behold is not responsible in the event that FedEx is unable to deliver your package on the scheduled date.
We strive to bring you the best of the best, and if we have fallen short, we need to know. Don't hesitate to contact us at firstname.lastname@example.org or 888-790-5781 and we'll make things right as soon as possible.
We may need to contact you for additional information regarding your order. In instances where your order value is greater than $400 and your billing and delivery address are not the same, additional verification may be required to process your order.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate: name, email address, mailing address, phone number, credit card information.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Grow and Behold Foods collects and uses Users' personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Grow and Behold Foods